Delivery Policy 🚛

At ROCH Cake Studio, we truly believe that the final and most important part of your order is how beautifully and safely it reaches you.

We take immense pride in saying that 99.9% of our deliveries have been successfully completed without any damage — and that’s something we are genuinely proud of.

Delivery Options 🧊

• Cakes weighing less than 6kgs will be sent through uber cab.

• Cakes weighing more than 7kgs or 3 tier, will be delivered by our team. 

Delivery Process 💎

• We offer two options for receiving your cakes:
  

1. Pickup from our Studio
   

2. Delivery via trusted cab partners
   

Our Delivery Partners 🤝

To ensure maximum safety and comfort for your cakes during transit, we use trusted cab services like Uber, Ola, and other online cab providers — instead of traditional delivery partners.

This helps us ensure:
→ Clean cars
→ Proper space for cakes
→ Safe and temperature-controlled rides

Delivery charges are to be directly paid to the cab driver/partner based on the actual fare, just like a regular cab ride.

• Cakes delivered by us for 3 tier or 7kgs and above will be charged based on location and stay duration.

The ROCH Delivery Experience ✨

We follow a very transparent delivery process so you feel involved and assured throughout:

1. Once your cake is ready, our team shares a final image of the cake with you before packing.
   

2. After securely packing, we share:
   

• Image of the packed product in the cab
  

• Cab driver details
  

• Tracking link of the ride
  

3. So, you know exactly where your cake is and how it’s travelling to you.
   
   

Why Our Deliveries Work So Well 🔥

• Our high-quality frosting & stability techniques
  

• Extra internal support systems inside the cake
  

• Special packaging methods for travel
  

• Trained team for placing and positioning the cake in the cab
  

• Constant communication & tracking till the delivery is complete
  

Important Note ⚠️

While we take every possible step to ensure a smooth delivery, cakes are delicate and perishable products. We request customers to:

• Be available at the delivery location on time
  

• Handle the product carefully upon receiving
  

• Always transport the cake on a flat surface if moving it again
  

Your cake is the highlight of your event, and we treat it like one.
Our delivery process is not just a service — it’s a responsibility we take very seriously.

For any delivery queries or special delivery requests, feel free to reach out to us:

📞 +91-9000143716 (Primary)

📞 +91-9705564750 (Secondary)
📧 rochcakestudio@gmail.com