Terms & Conditions ✅

Welcome to ROCH Cake Studio ✨

ROCH Cake Studio is an FSSAI Certified, MasterChef-led, Award-Winning Cake Studio — known for crafting premium, customized cakes and desserts for all your special occasions.

By placing an order or using our services, you agree to the following Terms & Conditions designed to ensure transparency and a smooth experience.

1. Orders & Payments 💵

Custom Cakes

• 50% advance payment at the time of order confirmation.

• Remaining 50% payment to be cleared before shipping/delivery.
  

• Work on your cake begins only after the advance is received.
  
  

Standard Cakes & Ready-to-Order Products

• 100% advance payment is required to confirm the order.
  
  

Dessert Tables, Bulk & Corporate Orders

• Payment terms vary case-to-case — either 50% advance or full payment. This will be informed during confirmation.
  

2. Customisation & Design Policy 🤟

• Minor changes like frosting colour or removal of elements are free (before production starts).
  

• Any new additions — design elements, figurines, edible prints, toppers, props — are chargeable.
  

• Charges will always be informed prior.
  

• Rental items like cake spacers, butterfly wings, lights, or custom props are available — rental cost & return conditions will be discussed in advance.
  
  

3. Cake Handling & Consumption Policy 🚚

Every ROCH Cake is carefully crafted not just for beauty, but also with structural safety for transport & setup. Kindly follow these important guidelines for storage, handling, and consumption.

Storage Instructions 🏠

Shelf Life Recommendation 🧊

Safety Notice – Figurines, Rods & Non-Edible Elements 🛡️

Many of our designer cakes may include internal rods, dowels, toothpicks, wires, skewers or support structures to ensure stability, especially for:

• Multi-tier cakes
  

• Figurines or character models
  

• Tall structures or standing elements
  

• Customized toppers / Decorative props
  
  

Important: 

• These supports are NOT edible.
  

• Remove all rods, supports, toppers & non-edible parts carefully before cutting & serving the cake.
  

• Figurines or props provided are for decoration only — not for consumption.
  
  

Handling & Storage Do’s & Don’ts 🫴

• DO store leftovers in an airtight box in the fridge.
  

• DO consume within recommended time.
  

• DON’T keep cakes in heat, direct sunlight or humid areas.
  

• DON’T handle cakes from the sides or push down decorations forcefully.
  

• DO inform kids & guests about non-edible decorations before serving.
  
  

Allergy Notice 😰

• Our cakes may contain or come in contact with: Dairy, Gluten, Nuts, Chocolate, etc.
  

• Allergies must be informed while placing the order.
  

• We are not responsible for reactions due to undisclosed allergies.
  
  

Liability Clause 😊

ROCH Cake Studio is not responsible for:

• Damages after delivery due to improper handling or storage
  

• Texture, taste or appearance changes due to delayed consumption
  

• Injuries caused by non-edible decorative elements if not removed properly
  

• Allergic reactions not disclosed at the time of booking
  
  

Final Tip for Best Experience 🩷

Enjoy your cake within a few hours of delivery for its best taste, texture & appearance.
Always handle with care — especially designer/customized cakes.

4. Delivery Policy 🚚

Standard Deliveries

• We use trusted cab services like Uber/Ola for deliveries.
  

• Delivery charges are directly payable to the driver based on the actual fare.
  

• Customers will receive:
  

• Final cake image before packing
  

• Packed cake image in cab
  

• Driver details & live tracking link
  
  

Large Cakes (4 Tiers or 7 Kgs & Above)

• Personal delivery & setup by our team.
  

• Delivery & assembly charges applicable depending on location & time involved.
  
  

5. Cancellation, Postponement & Refund Policy ⚠️

• No cancellation or refund once the order is confirmed.
  

• Postponement or minor changes allowed:
  

• Up to 3 days before delivery for custom cakes
  

• Up to 2 days before delivery for standard cakes

• New scheduled date must be within next 3 months.
  

• Same-day & next-day orders cannot be postponed or modified.
  
  

6. Complaints & Product Issues ❌

• Complaints must be raised immediately upon receiving the product.
  

• Share clear images, seal-opening video & order details for resolution. Failing to do, complaint will not be considered.
  

• ROCH Cake Studio’s decision will be final.
  
  

7. Limitation of Liability ✅

We are not responsible for:

• Delays due to cab services or traffic conditions or accidents.
  

• Damage after successful handover.
  

• Incorrect delivery details shared by the customer.
  

• Allergic reactions or dietary restrictions not communicated during order.
  
  

8. Content Usage 🫣

• All content (photos, logos, designs, text) on our website & social media belongs to ROCH Cake Studio.
  

• No content may be copied, reused, or distributed without written permission.
  
  

9. Website Usage Guidelines 👍

Users may not:

• Hack, disrupt, or misuse our website
  

• Post false, misleading, or defamatory content about ROCH Cake Studio
  
  

10. Governing Law & Jurisdiction 🤵

• All terms are governed by the laws of India.
  

• Any disputes will fall under the jurisdiction of courts in Hyderabad, Telangana.
  
  

11. Warranty Disclaimer ⚙️

• All products are handcrafted & perishable.
  

• No warranty for taste preferences, post-delivery handling, or allergic reactions.
  

• No liability for indirect, incidental, or consequential damages arising from product use.
  
  

12. Connect With Us 📞

For any questions or clarifications:

ROCH Cake Studio
📞+91-9000143716 (Primary)
📞+91-9705564750 (Secondary)
📧 rochcakestudio@gmail.com

Follow us & tag us on:
Instagram — @rochcakestudio
Facebook — ROCH Cake Studio

We love seeing your celebrations with our cakes!